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Customer interviews
Northcote Aquatic Centre, Melbourne has run swimming classes in Auslan since 2014, with families traveling from around the city to attend...
2 hours ago
2 hours ago
High volume feedback analysis
2 hours ago
Mobile app research
2 hours ago
1 hour ago
Mobile app research
Thanks for taking the time to talk with us today. I would like to hear a little bit about how you found out about our app. Yeah. Actually a colleague from another company was using it at their work and they thought it was really helpful and helped them get stuff done and seemed like it could be applic...
3 days ago
First user onboarding
35 minutes ago
Mobile app research
3 days ago
Market research
2 hours ago
Customer interviews
And then we’ll probably do some pull requests, review some code, make some decisions... And then for the rest of the day just work on a ticket that’s been assigned...
Yesterday
Mobile app research
3 days ago
Building VoC 2023
4 hours ago
High volume feedback analysis
I, yeah, I really like that there's like a focused mobile experience. It's really impressive that you've brought all of those like concepts down to like a app friendly format and it's really nice to be able to ju...
Yesterday
Views filtering
12 minutes ago
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Desktop app
Market research
2 hours ago
Blog content 2023
2 hours ago
Mobile app research
2 hours ago
Industry trends
2 hours ago
Competitor analysis
1 hour ago
Chat usability testing
2 hour ago
Buyer research
2 hours ago
Insights hub
2 hours ago
Kai Forsyth
2 hours ago
Mobile app research
Mm, it's really good. I, yea, I think if it was a little bit faster, I'd be way more inclined to check things on my phone at the moment. I still would prefer to use the web app on desktop, but i think if you fix those issues with the slowness, it would be i'd, I'd go to it all the time.
Mobile app research
Well, so i found it really difficult to sort of find my way around the app. So i kind of came in trying to get, continue my, you know, progress on a piece of work and i was having trouble just finding where it was. Like there was some lists on the left and there was like a page on the right, but that wasn't my team‘s page. I was just a bit confused. There was no search or anything like that. So i wish that was easier.
Our app store rating has recently dropped from 4.3 to 3.8 over the last few months and we’ve noticed an increase in mentions of performance.
Mobile app research
Love using the app but slow sometimes. I've been using this app on iPhone, iPad and Mac for a long time, and have been extremely happy with it. But sometimes I do think the app gets a bit slow.
Mobile app research
Some features are slow but overall great app. I enjoy using this app a lot but it really bothers me that some actions take a lot of time to complete.
Task 1 | Task 2 | Task 3 | Task 4 | |
---|---|---|---|---|
Time on task | 3:04 | 0:53 | 0:30 | 1:20 |
Useability score | 8 | 6 | 7 | 7 |
Ditch the slide deck and create beautiful evidence-backed insights that inspire action.
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Projects
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Insights
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Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024It would be great to have a sleep timer feature, especially for bedtime listening.
15:03PM13 May, 2024I need better filters to find the songs or artists I’m looking for.
4:46PM15 Feb, 2024Get started for free
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