Last updated May 4, 2017
Dovetail lets you run research studies to collect answers to your questions.
It works like this: You create a study with some questions. You then provide your own list of participants and their contact information (email or phone number). The participants are sent your questions via email or SMS, which they answer by replying. Their answers are stored in Dovetail for you to read and analyze.
It’s on you to make sure the participants know they are enrolled in your study and any incentives are arranged between you and them.
Dovetail Research Pty. Ltd. (“Dovetail” or “We”) is committed to protecting the privacy of individuals who visit our website (“Visitors”), individuals who register to use our services (“Customers”), and individuals who participate in a study (“Participants”).
Customer & Participant personal information and study data is owned by you. It can be downloaded or deleted at any time. We do not, nor will we ever, sell Customer or Participant data to third parties.
We collect the following information:
We will not share or disclose any Customer or Participant Data with third parties except as described in this policy. We do not sell your data.
Dovetail may share data with our contracted service providers so they can provide services on our behalf. Without limiting the foregoing, Dovetail may also share data about Dovetail Visitors and Customers with our service providers to ensure the quality of information provided, and with third–party social networking and media websites, such as Facebook, for marketing and advertising on those websites.
We never share identifiable Participant Data with service providers, but we may share aggregated or anonymized Participant Data with service providers so they can provide services on our behalf. We do not share, sell, rent, or trade any information with third parties for their promotional purposes.
We use a few services for analytics, error tracking, hosting, sending emails, sending SMS messages, and processing payments. They are extremely secure and used by many of the top internet companies. These services are: Google Analytics, Heroku, Mailchimp, Mixpanel, SendGrid, Stripe, and Twilio.
Dovetail hosts data with our hosting service provider in the United States of America. The servers on which Participant Data is stored are kept in a controlled environment.
While we take reasonable efforts to guard your data, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that data you store in online services are maintained at levels of protection that meet specific needs or obligations you may have relating to that information.
Data you store with Dovetail is encrypted using industry standard SSL (HTTPS) when transferred over the Internet.
You may download your own data at any time.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails.
Participants in an SMS study can unsubscribe by replying STOP or UNSUBSCRIBE.
You can update your name, email address, and password at any time on our website. You can also change your team’s name.
Contact us to update your billing details.
Contact us if you would like to delete your Customer and Participant data.
If you have any questions or concerns, please email email@example.com.