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Last updated October 7, 2016

Dovetail lets you run research studies to collect answers to your questions.

It works like this: You create a study with some questions. You then provide your own list of participants and their contact information (email or phone number). The participants are sent your questions via email or SMS, which they answer by replying. Their answers are stored in Dovetail for you to read and analyze.

It’s on you to make sure the participants know they are enrolled in your study and any incentives are arranged between you and them.

It is Dovetail's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, and otherwise make use of personal information. We have outlined our privacy policy below.

Privacy Policy

Dovetail Research Pty. Ltd. (“Dovetail” or “We”) is committed to protecting the privacy of individuals who visit our website (“Visitors”), individuals who register to use our services (“Customers”), and individuals who participate in a study (“Participants”).

Customer & Participant personal information and study data is owned by you. It can be downloaded or deleted at any time. We do not, nor will we ever, sell Customer or Participant data to third parties.

1. Information collected

2. Use of information

3. Service providers

Dovetail may share Data about Dovetail Visitors and Customers with our contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, Dovetail may also share Data about Dovetail Visitors and Customers with our service providers to ensure the quality of information provided, and with third–party social networking and media websites, such as Facebook, for marketing and advertising on those websites. We never share Participant Data with third parties. We do not share, sell, rent, or trade any information with third parties for their promotional purposes.

We use a few third party services for analytics, error tracking, hosting, sending emails, and sending SMS messages. They are extremely secure and used by many of the top internet companies. These services are: Heroku, Mixpanel, Skylight, SendGrid, Twilio, and Mailchimp.

4. Communication preferences

You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails. Participants in an SMS study can unsubscribe by replying STOP or UNSUBSCRIBE.

5. Correcting and updating your information

Contact us if you would like to change your Customer information.

6. Security

Dovetail uses robust security measures to protect Customer and Participant Data, for example encrypted passwords, HTTPS for network transfer, and firewalls.

7. Deleting your data

Contact us if you would like to delete all your Customer and Participant data.

8. Updates to this policy

Please note this Privacy Policy will change from time to time. We may amend this Privacy Policy at any time by posting the amended terms on this page that you can access at getdovetail.io/privacy at any time.

9. Contacting us

If you have any questions or concerns, please email [email protected]